FREQUENTLY ASKED QUESTIONS

WHAT'S IN THE BOX?

In the kit is everything you need for a day out shooting except from two AAA-batteries for the remote control. The Wiral LITE unit, 50m Quick Reel rope system, remote control, High Capacity battery, 2 end stop clips, a ball joint mount and a 1/4" camera screw. If you want to attach an action camera or smartphone you need to buy these mounts, you can find them on our shop page.

CAN I USE MY CAMERA WITH WIRAL LITE?

You can mount any action camera, smartphone or mirrorless on Wiral LITE as long as it weights under 3.3lbs (1.5kg).

HOW LONG IS THE LINE?

The line in the kit is 50m, however on our shop page you can purchase 100m line if you need it to be longer.

HOW DO I SET IT UP AND HOW LONG DOES IT TAKE?

Our patent pending rop system makes it possible to set it up in 3 minutes. On one side there is a carabiner which you attach around preferred attachment point and onto the rope again and on the other side there is a tightening strap which you can easily tighten with only arm force.

WHAT DOES PRE-ORDER MEAN?

Wiral LITE is currently being manufactured and for the time being only available for pre-order at a discounted price. Shipping is scheduled for October 2018, though this estimate may change if there are unforeseen circumstances in the development or production process. We will always keep our customers well-informed of any changes.

WHEN WILL I GET MY ORDER?

Shipping is scheduled for October 2018, though this estimate may change if there are unforeseen circumstances in the development or production process. We will always keep our customers well-informed of any changes.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards (MasterCard, Visa and Amex) as well as Pay Pal.

GOT MORE QUESTIONS?

You can use this section to find more information about pre-ordering and specifications os Wiral® LITE. Please contact us if you do not find what you are looking for you need.
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SHIPPING, TAX & PAYMENT

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards (MasterCard, Visa and Amex) as well as Pay Pal.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged immediately after the order is placed, for the full amount due.

DO YOU SHIP ANYWHERE IN THE WORLD?

No, we only ship to following destinations:

We are working hard to make it available in other countries, but right now we have to focus on these countries due to tax and logistic reasons.

WHAT ARE THE SHIPPING COSTS?

If your order is over $349 the shipping is on us! If your order is less than that the shipping cost will be between $25-40 depending on where you live. After filling in your shipping information at checkout the correct shipping cost will be calculated.

WHAT IS YOUR REFUND POLICY?

You are eligible for a full refund if you cancel before we ship your Wiral LITE. If you cancel after the product has been shipped, you are not eligible for any refund unless it's covered by the warranty.

DOES THE PRICE INLUDE VAT AND OTHER TAXES?

Taxes, VAT and/or duties are not included in the price and may be added in accordance with your local regulations. See our terms and conditions for more info.

I HAVE NOT RECEIVED A CONFIRMATION EMAIL?

Please check you spam and promotional folder. If you can't find it, contact us at hello@wiralcam.com.

FEATURES & TECHNICAL SPECIFICATIONS

CAN I USE MY CAMERA WITH WIRAL LITE?

You can mount any action camera, smartphone or mirrorless on Wiral LITE as long as it weights under 3.3lbs (1.5kg)

WHAT'S IN THE BOX?

In the kit is everything you need for a day out shooting except from two AAA-batteries for the remote control. The Wiral LITE unit, 50m Quick Reel rope system, remote control, High Capacity battery, 2 end stop clips, a ball joint mount and a 1/4" camera screw. If you want to attach an action camera or smartphone you need to buy these mounts, you can find them on our shop page.

HOW LONG IS THE LINE?

The line in the kit is 164ft (50m), however on our shop page you can purchase 328ft (100m) line if you need it to be longer.

HOW DO I SET IT UP AND HOW LONG DOES IT TAKE?

Our patent pending rop system makes it possible to set it up in 3 minutes. On one side there is a carabiner which you attach around preferred attachment point and onto the rope again and on the other side there is a tightening strap which you can easily tighten with only arm force.

WHAT'S THE WEIGHT AND DIMENSIONS?

The whole kit weights 3.19lbs (1.45kg) while only the cable cam unit weights 1,3lbs (0,6kg). Dimensions: 11,0" x 3,2" x 2,0" (279 x 82 x 50mm).

CAN IT HANDLE INCLINE?

Absolutely, you can mount it with up to 30 degress incline.

HOW LONG DOES THE BATTERY LAST?

Up to 3 hours.
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